Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?

Shipping usually takes 2 to 3 weeks from the date of your order, although delivery may be faster depending on your location and the carrier.

How can I track my order?

Once your order has shipped, you will receive tracking information by email when available. You can use the tracking link to follow the delivery progress.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at service@kittyfuny.com. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

What should I do if my package is delayed?

Some delays can occur due to customs, weather, local delivery conditions or carrier processing. If your package has not arrived after the expected delivery window, please contact us with your order number.

What should I do if I received the wrong or damaged item?

Please email us at service@kittyfuny.com with your order number, a description of the issue and clear photos of the item and packaging. Our support team will review the case and help you with the next steps.

Do you accept returns?

Return eligibility depends on the condition of the item and the reason for the return. Please review our Return Policy or contact us before sending anything back.

Which payment methods do you accept?

Available payment methods are shown at checkout. Payment options may include major cards and other secure payment methods depending on your location.

How do I contact customer support?

You can contact us at service@kittyfuny.com. Please include your order number if your question is related to an order.